Frequently Asked Questions – Hollywood Plumbing Pros | Plumber in Hollywood, Florida

We created this FAQ page because the same practical questions come up over and over from Hollywood homeowners, and we want those answers to be easy to find before anyone picks up the phone. Hollywood Plumbing Pros has been working in Hollywood, Florida and the surrounding Broward County communities long enough to recognize the patterns: what breaks in older homes from the 1960s and 1970s, what hard water does to water heaters and fixtures over time, what a slab leak looks like before it becomes obvious, and what a real plumbing emergency requires versus what can wait until morning.

Every question on this page came from a real call or conversation with a Hollywood homeowner. We cover our full range of services here, including drain cleaning, water heater repair and installation, tankless water heater service, pipe repair and repiping, water line repair, fixture installation, garbage disposal service, gas line work, slab leak detection, and 24-hour emergency plumbing. We serve all of Hollywood and nearby areas including Hallandale Beach, Dania Beach, Miramar, Pembroke Pines, and Davie.

We give honest answers here rather than ones designed to make every situation sound like it requires immediate major work. If something can wait, we say so. If it cannot, we explain why.

Browse by topic below.

General Plumbing Questions in Hollywood

What kind of plumbing problems are most common in Hollywood homes?

Hollywood’s housing mix creates specific patterns. Older homes from the 1960s and 1970s in neighborhoods like Boulevard Heights and Washington Park frequently have original galvanized supply pipes that have corroded internally, causing low pressure, discolored water, and recurring small leaks. Slab leaks are common because many Hollywood homes sit on concrete foundations with original pipes running beneath. Hard water throughout Broward County accelerates sediment buildup in water heaters and wears faucet cartridges faster than homeowners expect. These patterns come up every week in our work across Hollywood.

When should I call a plumber instead of trying to fix it myself?

Call a plumber when the problem involves anything behind a wall or under a slab, anything connected to gas lines, supply line work on corroded or aging pipe, water heater repair beyond a simple reset, or any situation with active flooding. Simple tasks like replacing a toilet flapper or a showerhead are reasonable DIY projects. The line is drawn where a mistake could cause water damage inside a wall or create a safety hazard. If you are not certain which side of that line you are on, a call to us is worth the time.

How do I know if I have a plumbing emergency?

Any situation involving active flooding, sewage surfacing inside the home, a complete loss of water pressure, a gas odor, or a water heater that is flooding its surroundings is a plumbing emergency that needs immediate attention. A leaking pipe in a wall that has been dripping for a while but has not caused visible damage yet is urgent but not necessarily an emergency. A toilet that keeps running is annoying and wasteful but can wait until morning. We are available 24 hours in Hollywood for the situations that genuinely cannot wait.

Do you work on older homes in Hollywood?

Yes, and we do it regularly. A significant portion of our work in Hollywood involves homes built in the 1960s and 1970s, which means original galvanized supply pipes, older fixture configurations, and plumbing layouts that differ from current standards. We understand how those systems age and what the common failure modes look like. Plumbing problems in older Hollywood homes require experience with the actual materials rather than just current-standard systems, and we have that experience from working in this housing stock every week.

Is a dripping faucet really worth fixing?

Yes, practically speaking. A faucet that drips one drop per second wastes roughly 3,000 gallons of water per year. Multiply that across a household with multiple dripping faucets and the waste becomes significant. Beyond the water cost, a dripping faucet usually means an internal cartridge or valve seat is worn, and if left alone, the drip worsens over time and eventually the handle may not close the flow at all. A cartridge replacement is one of the simpler fixture repairs we handle in Hollywood and restores full function quickly.

What should I do if I smell gas in my home?

If you smell gas or suspect a gas leak, go outside immediately and call 911 – this is a serious emergency that needs urgent attention from the gas company. Do not use any switches, outlets, or open flames. Do not go back inside to get belongings. Call from outside or from a neighbor’s home. Once the gas company has confirmed the area is safe and shut off the supply, contact us to assess and repair the faulty gas line. We handle gas line repair in Hollywood with full pressure testing of every connection before service is restored.

How do I shut off the water in an emergency?

The main water shutoff in most Hollywood homes is located near the water meter, typically at the front of the property close to the street, or at the point where the water line enters the house foundation. Turn it clockwise to close. Individual fixture shutoffs are under sinks and behind toilets and handle only that fixture’s supply. Knowing the location of your main shutoff before an emergency happens is worth a few minutes of searching. If you cannot locate it, we can help identify it during a service call and confirm it is operational.

Do you handle plumbing in condos in Hollywood?

Yes. We work in Hollywood condos across various building configurations regularly. Condo plumbing can involve shared drain stacks, water heaters in tight utility closets, and fixture replacements that require specific sizing for the available rough-in space. We work within individual units and advise on what falls within the unit owner’s responsibility versus the building’s. If building management coordination is needed, we walk you through how to handle that as part of the service call process.

How soon can an emergency plumber arrive in Hollywood?

For emergency calls, we aim to arrive within a few hours throughout Hollywood and the surrounding communities. Call volume affects exact timing, but because we work locally across the city, we are typically not far from any address in Hollywood when an emergency call comes in. We give you a realistic arrival estimate when you contact us. Shut off the main water supply if you have an active leak to limit damage while you wait for our arrival.

What plumbing work requires a permit in Hollywood?

In Hollywood, Florida, work that typically requires a permit includes water line replacement, sewer line work, repiping of supply lines, water heater replacement in some configurations, and gas line installation and repair. The permit process ensures the work is inspected and meets code. We handle permit requirements as part of relevant projects so you are not navigating that process alone. If you have a specific project in mind, contact us and we can advise on what the permit requirements are for your situation.

Drain Cleaning and Clog FAQs in Hollywood

How do you clear a clogged drain in Hollywood?

The method depends on where the clog is and what is causing it. For isolated fixture clogs from hair or food debris, mechanical snaking is usually the right tool. For grease-coated kitchen drain lines, established main line blockages, and recurring clogs, hydro jetting cleans the full interior of the pipe rather than just punching through the blockage. We use camera inspection for main line situations to understand exactly what is inside the pipe before selecting the clearing method. That diagnostic step is what makes the difference between a temporary fix and a lasting one.

What is hydro jetting and when is it needed in Hollywood?

Hydro jetting uses a high-pressure water stream directed through the inside of a drain pipe to remove buildup from the full circumference of the pipe wall. It is the right tool when a standard mechanical snake is not sufficient, such as for grease accumulation in kitchen drain lines, root mass that has been cut but needs to be flushed, or a main sewer lateral with widespread buildup. We recommend it when camera inspection shows that the interior of the pipe has coating or deposits along its length rather than a single isolated blockage point.

Why does my main sewer line keep backing up in Hollywood?

Recurring main sewer line backups in Hollywood have three common causes. The first is grease and debris accumulation in the sewer lateral that has been incompletely cleared in previous service calls. The second is tree root intrusion through pipe joints, which regrows after basic cutting without ongoing treatment or pipe repair. The third is a deteriorating or partially collapsed pipe section that restricts flow regardless of how clean the rest of the line is. Camera inspection is the reliable way to identify which of these is causing the recurring problem, and we recommend it for any backup that has happened more than once.

Can store-bought drain cleaners fix a clog in Hollywood?

Chemical drain cleaners may provide temporary improvement by dissolving the outer surface of a blockage enough to restore partial flow, but they rarely clear a clog fully. The remaining material stays in the pipe and the clog rebuilds, sometimes more quickly than before because the pipe wall is now rougher from chemical exposure. In older Hollywood homes, repeated chemical drain cleaner use can accelerate deterioration of aging drain pipe material. For anything more than a minor isolated clog, mechanical or hydro jetting clearing is more effective and does not leave residue in the pipe.

What causes slow drains throughout the house?

When multiple drains in different parts of the home drain slowly at the same time, the problem is almost always in the shared main drain line rather than in individual fixture drains. A partial blockage in the main sewer lateral restricts flow from every fixture above it. This is a different problem from a single slow drain in one bathroom. If your kitchen, bathrooms, and laundry drain are all slower than usual, that pattern points to the main line and needs to be addressed as a system-level issue rather than fixture by fixture.

How soon can you come for drain cleaning in Hollywood?

Same-day drain cleaning service is available throughout Hollywood in most situations. For emergency drain backups, including sewage surfacing or a completely blocked fixture that is creating a sanitation problem, we prioritize the call and get to your Hollywood home as quickly as possible. For non-urgent slow drains, we schedule as quickly as availability allows. Contact us and we will give you a realistic time based on the current schedule.

Do you handle sewer camera inspection in Hollywood?

Yes. Sewer camera inspection is a standard part of how we approach main line issues in Hollywood. The camera shows us exactly what is inside the pipe: where blockages are located, whether tree roots are involved, what the pipe wall condition looks like, and whether there are any structural issues that need attention beyond just clearing. We use this information to choose the right clearing method and to advise on whether the pipe’s condition is likely to cause repeat problems after cleaning.

Water Heater Repair and Installation FAQs in Hollywood

When should I call for no hot water in Hollywood?

Call us when you have no hot water at any fixture and a basic reset of the unit has not restored it. For electric water heaters, check whether the breaker has tripped and reset it first. For gas units with a standing pilot, check whether the pilot light is lit and relight it according to the unit’s instructions if not. If those steps do not restore hot water, the issue is a component failure inside the unit that needs professional diagnosis. Same-day water heater repair in Hollywood is available in most cases, so reach out as soon as the problem becomes apparent.

What are the signs my water heater needs replacement in Hollywood?

A water heater that is past ten to twelve years old and showing rust-colored water from the hot tap, leaking from the tank body, making increasingly loud popping or rumbling sounds that flushing has not resolved, or requiring its second or third repair in a short period is likely at the replacement threshold. Internal tank corrosion is a one-way progression that cannot be repaired. A unit that has been draining its anode rod for years without the rod being checked or replaced reaches that point faster in Hollywood’s harder water conditions.

How long does water heater replacement take in Hollywood?

A standard tank water heater replacement in Hollywood typically takes two to four hours from start to finish, including removing the old unit, making all connections, filling and testing the new tank, and cleanup. Tankless installations take longer because they often involve gas line assessment, electrical circuit work, or venting installation in addition to the unit itself. We give you a realistic time estimate before we start so you can plan the day around the appointment accordingly.

Do you install tankless water heaters in Hollywood?

Yes. Tankless water heater installation is a regular part of our work in Hollywood, both for new installations and as replacements for aging tank units. We assess your existing gas line capacity or electrical service before the installation begins, size the unit correctly for your household’s demand patterns, handle all venting requirements, and test the unit at full operation before we leave. We also service existing tankless units that are underperforming, displaying error codes, or that have not been descaled in several years.

Why is my water heater leaking in Hollywood?

The location of the leak determines the cause. A leak at the top of the tank near the inlet or outlet connections is typically a corroded nipple or a loose fitting, which is often repairable. A leak from the pressure relief valve may indicate the valve has failed or that pressure inside the tank is running too high. A leak from the bottom of the tank body usually means the interior steel has corroded through, which requires tank replacement rather than repair. We identify the exact source on arrival before making any recommendation.

What should I do about rusty hot water in Hollywood?

Rust-colored or brown water from the hot tap consistently points to internal corrosion inside the water heater tank. The sacrificial anode rod, which protects the tank lining by corroding in its place, may be depleted and the tank itself is now rusting. If the discoloration appears only from the hot tap and not from cold, the tank is the source. In Hollywood’s hard water conditions, anode rods deplete faster than average, which is why checking and replacing them on older units matters. Contact us to inspect the unit and advise on repair versus replacement.

Can you repair a tankless water heater in Hollywood?

Yes. Tankless water heater repair in Hollywood covers the most common failure modes: flow sensor issues that prevent the unit from detecting demand, scale buildup on the heat exchanger that reduces heating output, ignition failures on gas units, error codes related to venting or combustion air, and control module issues. We work through the unit’s diagnostic system methodically rather than guessing at parts. Annual descaling service is particularly important for tankless units in Hollywood because of the area’s mineral-rich water.

How does hard water affect water heaters in Hollywood?

Hard water causes minerals, primarily calcium and magnesium, to precipitate out of solution and settle at the bottom of the tank during heating. This sediment layer insulates the tank floor from the burner, causes the unit to work harder and longer to heat water, creates the popping and rumbling sounds that many Hollywood homeowners notice, and eventually damages the tank base from overheating. In Hollywood’s water conditions, sediment accumulates faster than in softer water areas, making annual flushing of tank units a practical maintenance step rather than optional.

Is it worth repairing a ten-year-old water heater in Hollywood?

It depends on what failed. A ten-year-old unit with a failed thermocouple or a burned-out heating element is often worth repairing if the tank itself is in good condition, meaning no rust, no leaking body, and reasonable performance until the component failed. A ten-year-old unit that has internal rust, is leaking from the tank body, or has had multiple component failures is better replaced. We assess the unit’s overall condition and give you an honest comparison of the repair investment versus what a new unit would provide in terms of efficiency and expected remaining life.

What is the right water heater size for a Hollywood home?

Tank water heater sizing is based on the number of people in the household and peak hot water demand. A household of two typically does well with a 40-gallon unit, while a household of four or more usually needs 50 gallons or more. For tankless units, sizing is based on the maximum simultaneous flow rate you need and the incoming ground water temperature. In Hollywood’s climate, ground water temperatures are warm enough that tankless units do not have to work as hard as they do in colder climates to reach comfortable shower temperatures.

Pipe Repair, Repiping and Water Line FAQs in Hollywood

How do I know if I need repiping in Hollywood?

The clearest signals for repiping rather than ongoing spot repairs are: multiple pipe leaks appearing in different locations over a two to three year period, consistently low water pressure throughout the home that has not been resolved by other fixes, rust-colored or discolored water from the hot tap, and a home with original galvanized pipe from the 1960s or 1970s. When corrosion is systemic through the full supply system, patching one section at a time delays but does not prevent the remaining pipe from failing in turn. Repiping addresses the condition throughout the system at once.

What materials do you use for repiping in Hollywood?

We repipe Hollywood homes using copper or PEX pipe, and the right choice depends on the home’s configuration. Copper provides excellent long-term durability and is a proven material with decades of performance data. PEX is flexible, which allows it to navigate existing wall cavities and tight spaces with fewer fittings, reducing both installation time and the number of potential connection points. For slab rerouting, PEX is often the more practical choice because of its flexibility. We discuss both options and their trade-offs for your specific home before making a recommendation.

What is a slab leak and how is it detected in Hollywood?

A slab leak is a failure in a supply line running beneath the concrete slab foundation of a home. In Hollywood, where many homes were built on slab foundations with copper or galvanized supply pipes installed beneath in the 1960s and 1970s, slab leaks are a recognized plumbing concern. Detection involves pressure-testing the supply system to confirm an underground leak exists, then using listening equipment to narrow the location before any concrete is cut. The goal is to find the failure point as precisely as possible so that the repair access is targeted rather than speculative.

What should I do for a burst pipe in Hollywood?

Go to the main water shutoff and close it immediately to stop water from flowing to the burst section. The main shutoff is usually near the water meter or at the point where the supply line enters the home. Once the water is off, call us. Try to document where the water came from and how much accumulated before you shut off. Keep people away from areas where water has pooled near electrical outlets or appliances. We treat burst pipe repair as an emergency throughout Hollywood and respond as quickly as possible.

Can a main water line be repaired without replacing the full line?

Yes, when the failure is isolated to a specific section or fitting. A crack at a joint, a corrosion spot in one section, or damage from digging near the line are all repairable without full line replacement if the rest of the pipe is in sound condition. Full water line replacement becomes the more practical option when the line has had multiple failures, when it is made of material that has exceeded its serviceable life, or when the line is undersized for the home’s current water demand. We assess the full line condition and give you a direct recommendation on which scope is appropriate.

How long does whole-house repiping take in Hollywood?

Most whole-house repiping projects in Hollywood take one to three days depending on the home’s size, the number of bathrooms, and the complexity of the existing pipe configuration. We plan the work sequence to minimize time the household is without water during the project and communicate clearly at each stage. After the repiping is complete, we pressure-test the full system, confirm flow and pressure at fixtures throughout the home, and restore all access points before we leave. Homeowners typically notice immediately improved pressure and clearer water.

What causes low water pressure in Hollywood homes?

Low water pressure throughout a Hollywood home most commonly comes from one of four causes: a failed or improperly set pressure regulator at the main supply entry, a shutoff valve that is only partially open, mineral and corrosion buildup inside galvanized supply pipes that has narrowed the interior flow path over years, or a leak somewhere in the supply system diverting water before it reaches fixtures. We diagnose from the main entry point inward so we are identifying the actual cause rather than replacing components based on what seems most likely.

Do you repair hidden pipe leaks in walls or ceilings?

Yes. Hidden pipe leak repair is a regular part of our work in Hollywood. We use pressure testing to confirm a leak exists in the supply system and to narrow its location before cutting into any drywall or ceiling material. This targeted approach means we open only what we need to access the pipe rather than exposing a large section of wall. After the repair, we pressure-test the line, document the work area for you, and leave the access point in a condition ready for drywall restoration.

Garbage Disposal Repair and Installation FAQs in Hollywood

How do you fix a jammed garbage disposal in Hollywood?

We use the hex wrench slot on the bottom of the disposal unit to manually free the grinding plate before anything else. We never put hands inside the disposal. Once the plate is freed, we remove whatever caused the jam, press the reset button, and test the unit. If the reset button pops again quickly after pressing, that usually means the motor overheated from repeated restart attempts before we arrived and needs time to cool, or in some cases the motor has been damaged and the unit needs replacement.

Why does my garbage disposal smell in Hollywood?

Persistent odors from a garbage disposal in Hollywood kitchens almost always originate from food debris trapped under the rubber splash guard or accumulated in the grinding chamber. The splash guard’s underside collects food material that normal rinsing does not reach, and it is the most common overlooked odor source. We clean the unit thoroughly during service, including the splash guard and drain connection, and identify whether any buildup further down the kitchen drain line is also contributing. A clean, properly functioning disposal should not produce a persistent odor.

When should I replace my garbage disposal in Hollywood?

A disposal that is more than eight to ten years old and has needed multiple repairs, a unit with a cracked housing leaking from the body itself, or a motor that has burned out completely are clear replacement signals. If a single repair on a newer unit resolves the problem fully, repair is the right call. The calculation shifts as the unit ages: each additional repair on an old disposal buys a shorter period of reliable operation, and at some point the accumulated repair investment approaches what a new quality unit would cost.

Can you install a garbage disposal in a home that does not have one?

Yes. Installing a garbage disposal in a Hollywood kitchen that has not previously had one requires adding the appropriate wiring and outlet under the sink if not already present, drilling or fitting the sink for the disposal flange if the sink does not have a disposal knockout, and configuring the drain configuration to accommodate the disposal outlet. We handle the full installation and advise on motor size appropriate for the household’s cooking habits. Contact us today to discuss adding a disposal to your Hollywood kitchen.

What causes a garbage disposal to hum but not spin?

A humming disposal that does not spin means the motor has power but the grinding plate is stuck. Something, usually a hard object, has lodged between the plate and the grinding ring and is preventing rotation. Turn the unit off immediately at the wall switch. Running a humming disposal risks burning out the motor. Use the hex wrench from the bottom of the unit to attempt freeing the plate, and if it releases, remove the obstruction and reset the button. If the plate will not move or the humming resumes, contact us for service.

Plumbing Fixture Installation and Repair FAQs in Hollywood

How long does toilet installation take in Hollywood?

A standard toilet replacement in Hollywood takes approximately one to two hours, including removing the old unit, inspecting and repairing the toilet flange if needed, setting the new toilet on a fresh wax ring, making all connections, and testing. If the flange is corroded or damaged and needs repair or replacement before the new toilet goes in, that adds time. We check the flange condition during every toilet installation because a new wax ring set on a damaged flange will not seal correctly regardless of how carefully the toilet is placed.

Can you replace a faucet the same day in Hollywood?

In most cases, yes. Faucet installation same day in Hollywood is something we handle regularly. We carry common supply line sizes and shutoff valves, and most faucet replacements are completed in a single visit. If the existing shutoff valves under the sink have not been operated in years and need replacement at the same time, we handle that as part of the same appointment. Let us know when you contact us whether you already have the new faucet on hand, since that helps us plan the scope of the visit correctly.

What is involved in shower valve replacement in Hollywood?

Shower valve replacement in Hollywood involves removing the trim plate and handle from the valve inside the wall, assessing whether the cartridge alone can be replaced or whether the full valve body needs to come out, and making the repair with proper testing of temperature control and water flow before reassembly. When the valve body itself needs replacement, some wall access is required, typically through the shower surround or through the wall from the opposite side. We explain the full scope before starting so there are no surprises about what the job involves.

Do you install outdoor faucets in Hollywood?

Yes. Outdoor faucet and hose bibb installation in Hollywood is a standard part of our fixture services. We replace worn or leaking exterior faucets and can add new hose bibb connections in locations where none currently exist. Florida’s heavy seasonal rain and frequent exterior hose use make outdoor faucet condition worth maintaining. We seal the wall penetration correctly during installation to prevent water from tracking into the wall cavity, which is particularly important in wood-frame sections of older Hollywood homes.

What plumbing fixtures should I replace during a bathroom renovation in Hollywood?

During a Hollywood bathroom renovation, the most practical fixtures to replace include the toilet if it is an older high-volume model, the faucet if it is original or showing mineral buildup damage, the shower valve if it is more than fifteen years old and cannot reliably control temperature, and the tub filler if the handles are stiff or the diverter no longer holds position. Replacing these during an open renovation is significantly easier and less expensive than replacing them later when the tile and drywall are finished. We help homeowners think through the right scope for their specific situation.

Gas Line and Emergency Plumbing FAQs in Hollywood

Do you install gas lines for appliances in Hollywood?

Yes. Gas line installation in Hollywood is part of our full-service plumbing work. We handle new gas line runs for ranges, dryers, outdoor kitchens, generators, and other appliances that require a dedicated gas supply. Installation includes running the line from the nearest supply point, making all fittings and connections, and pressure-testing the complete line before any appliance is connected. Gas line work in Hollywood is done with precision because there is no acceptable margin for error in a gas connection.

What should I do if I suspect a gas leak in Hollywood?

If you smell gas or suspect a gas leak, go outside immediately and call 911 – this is a serious emergency that needs urgent attention from the gas company. Do not turn on or off any light switches, use any appliances, or use your phone inside the home. Leave doors open as you exit if it is safe to do so without delay, but do not spend time inside. Once outside, call from a safe distance. After the gas company has cleared the area and shut off supply, contact us to assess and repair the faulty line with full pressure testing before service is restored.

What counts as a plumbing emergency in Hollywood?

A plumbing emergency is any situation where waiting risks significant property damage, a health hazard, complete loss of water or gas service, or an ongoing safety risk. Burst pipes, active flooding, sewage surfacing inside the home, a leaking gas line, a water heater flooding its surroundings, and a main water line break that leaves the household without water are all emergencies. A toilet that keeps running or a slow drain is a nuisance but not an emergency. When in doubt, call us and describe the situation. We will tell you honestly whether it needs immediate response.

How do you respond to a burst pipe emergency in Hollywood?

We treat burst pipe calls as our highest priority. When you contact us about a burst pipe, we dispatch a technician as quickly as possible and provide a realistic arrival estimate. While you wait, close the main water shutoff to stop the flow and limit damage. When we arrive, the first thing we do is confirm the water is off and assess the full extent of the break. We make the repair, test the line at pressure, and check the condition of adjacent pipe sections in older Hollywood homes where one burst is sometimes a sign that corrosion has affected nearby sections as well.

Do you offer after-hours emergency plumbing in Hollywood?

Yes. Hollywood Plumbing Pros provides 24-hour emergency plumbing service throughout Hollywood and nearby communities. We understand that burst pipes, sewer backups, and water heater failures do not happen on a convenient schedule. Our emergency response is available around the clock, and we prioritize emergency calls when they come in regardless of the hour. Contact us the moment a plumbing emergency starts in your Hollywood home so we can get a technician moving toward your address immediately.

Can you help if there is water coming through my ceiling in Hollywood?

Yes. Water coming through a ceiling in a Hollywood home is either a supply line leak, a drain connection failure from the floor above, or an appliance connection issue. Each requires a different diagnostic approach, but the process starts the same way: we identify which part of the plumbing system is involved and use pressure testing to narrow the location before opening any ceiling material. We locate and repair the source, test to confirm the leak is resolved, and leave the access area ready for drywall restoration.

What should I do if my toilet is overflowing in Hollywood?

Close the shutoff valve behind or below the toilet immediately to stop water from flowing into the bowl. If the shutoff valve will not close or is not accessible, close the main water supply to the house. Once the water is stopped, assess whether the overflow is isolated to that toilet or whether other drains in the home are also backing up. If only the toilet overflowed and you cleared an obvious clog, test carefully with one flush. If sewage is surfacing in other fixtures, that is a main sewer line situation, and you should call us immediately rather than using any water in the home.